How It Works
Msm Site Solutions Process
- You have something in your home or premises that needs fixing.
- It may be useful to take some pictures to show what needs doing.
- You call The Handy Squad on +44(749)2802090 or fill in the online booking form on our website.
- We will take payment card details to confirm the booking, but you can pay with a different card if you wish.
- If your job is large or complex, we will appoint one of our handymen, electricians or plumbers to visit you and prepare a quote.
- If your job is more simple, we will book a time for one of our tradesmen to come round and carry out the job.
- Our schedulers will estimate how long a visit you will need from the information you give and book a slot accordingly.
- We typically allow a one hour window for their arrival time.
- The tradesman will arrive and show you his I.D.
- He will always reassess the job on arrival to see if more time will be required than originally estimated.
- When he begins the job, he will make a note of the time.
- When the work is complete, the tradesman will show you a job ticket telling you what he has done with a detailed breakdown of the cost, which he will ask you to sign.
- He will take card or cheque payment before he leaves and a receipt will automatically be emailed to you.
- In the unlikely event that the work is substandard, call us back and we will arrange for it to be remedied at no charge.
- You will be charged for each half hour you use, subject to a minimum of 1/2 an hour for handymen and 1 hour for plumbers, electricians and for early bird visits.
- We hope you become a happy customer.
